CCE (Customer Care Executive)  -  Bangalore
ALK Talent   See all reviews
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Job Views:  299
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Job Responsibilities:

  • Excellent communication and presentation skills

  • Familiar with CRM systems and practices

  • Strong phone contact handling skills and active listening´╗┐

Key Skills:
Customer Relations , Inbound, CCE, Customer Support, Telecalling, Outbound

Additional Information:

  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling


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Experience
 0 - 6 years
Industry
BPO / Call Centre / ITES
Offered CTC
200000 - 480000
No of Openings: 100
Employment Type
Full Time
Seniority Level
Associate
Qualification
 Undergraduate
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Company Profile

ALK Talent
http://alktalent.in/
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ALK Talent is HR consulting and recruitment agency which provides all round recruitment and hiring assistance to companies all over India.

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