How Do You Handle Negative Customer Reactions?

Anonymus asked about 2 years ago Edited

Asked In: Interview

1 Answer

Anushka answered about 2 years ago

It is inevitable facing angry customers in telemarketing calls. Explain your philosophy of handling such calls and state example of specific instance that you handled well. For example, I know customers are not always in the mood to receive a call. I find that apologizing often calms customers down. I always try to set up a callback time, because I don’t want the customer to miss out on the valuable product or service I am offering them.

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