What are the job descriptions for customer service manager?

Maanas asked over 2 years ago Edited

Asked In: Job Description

1 Answer

Raghul answered over 2 years ago

<p></p><ul><li>Improve customer service experience, create engaged customers and facilitate organic growth<br></li><li>Take ownership of customers issues and follow problems to resolution<br></li><li>Set a clear mission and deploy strategies focused towards that mission<br></li><li>Develop service procedures, policies and standards<br></li><li>Keep accurate records and document customer service actions and discussions<br></li><li>Analyze statistics and compile accurate reports<br></li><li>Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment<br></li><li>Keep ahead of industry developments and apply best practices to areas of improvement<br></li><li>Control resources and utilize assets to achieve qualitative and quantitative targets<br></li><li>Adhere to and manage the approved budget<br></li><li>Maintain an orderly workflow according to priorities<br></li></ul><p></p>

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